Shipping Policy

 

At CubbyCasa, every order is packed and coordinated with care — since this is a single-person operation, I personally track each shipment to make sure it reaches you safely.

1. Processing Time

Orders are typically processed within 5-6  business days of purchase, excluding weekends and holidays. Made-to-order or custom furniture pieces may require additional processing time, which will be noted on the product page.

2. Shipping Rates & Delivery Times

Delivery times are estimates and may vary due to product availability, courier delays, weather, or location — especially for large furniture items requiring special freight handling. Exact rates and timeframes for Standard Delivery, Express Delivery, and Large/Bulky Furniture Items are calculated at checkout.

3. Shipping Coverage

We currently ship within India. We do not currently offer international shipping.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and weight. Free shipping thresholds or promotions (if any) will be clearly displayed on the Site.

5. Large & Bulky Items

Some furniture pieces are large or heavy and may:

•      Require curbside or doorstep delivery rather than white-glove/in-home delivery, unless otherwise stated

•      Arrive in multiple boxes or require simple self-assembly

•      Need a wider delivery window due to freight logistics

Please ensure someone is available to receive large items, and check that doorways/stairwells can accommodate the product dimensions listed on the product page.

6. Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information (where available). If you don't receive tracking details within the expected processing window, please reach out — as a small business, I'm happy to check on it personally.

7. Delayed or Lost Shipments

If your order hasn't arrived within the estimated delivery window, please contact us at cubbycasa@gmail.com with your order number. We'll work with our courier partners to locate your shipment or arrange a resolution.

8. Damaged Items During Transit

If your package arrives visibly damaged, please:

•      Take photos of the packaging and the item before unboxing further, if possible

•      Contact us within 48 hours of delivery

•      We'll arrange a replacement, repair, or refund per our Refund Policy

9. Incorrect Address

Please double-check your shipping address at checkout. CubbyCasa is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at cubbycasa@gmail.com — we'll do our best to update it before it ships.

10. Contact Us

Email: cubbycasa@gmail.com

Phone: 9217821496

Thank you for supporting a small, independently run business — I appreciate your patience and trust with every order.