Refund Policy

 

Thank you for shopping at Cubby Casa. As a small, independently run business, I personally review every return, replacement, and refund request to make sure it's handled fairly and promptly.

1. Replacement First, Refund for Complete Damage

Because our products are heavy furniture items, our policy is designed around replacement rather than refund in most cases:

•      Full Refund — issued only when the product arrives in completely damaged condition (i.e. the item is unusable / beyond repair due to damage in transit or manufacturing).

•      Replacement — for all other eligible issues (defects, wrong item received, partial/minor damage, etc.), we will send a free replacement within 7 days of the return being received, instead of a refund.

This policy exists because of the size, weight, and shipping cost of our furniture items, which makes replacement the most practical solution for both parties in most situations.

2. Returns Window & Eligibility

You may request a return, replacement, or refund within 7 days of receiving your item. To be eligible:

•      The item must be unused, unassembled (where applicable), and in its original condition

•      The item must be in its original packaging

•      You must have proof of purchase (order confirmation or receipt)

Certain items may be final sale and not eligible for return, replacement, or refund, including:

•      Made-to-order or customized furniture

•      Clearance or heavily discounted items marked “final sale”

•      Items damaged due to misuse after delivery

3. Return Policy for Design or Color Preference

If a customer wishes to return a product due to design, color, or personal preference, the return request may be accepted as per our return policy. Please note the following:

·        The customer is responsible for the return shipping charges.

·        The company will arrange the return pickup; however, the return shipping cost will be borne by the customer.

·        The customer must ensure that the product is returned in its original condition—unused, unassembled (where applicable), and with all original tags, accessories, and packaging intact.

·        If the returned product is found to be used, assembled, damaged, incomplete, or not in its original condition, the return request may be rejected, and no refund will be issued.

4. How to Start a Return, Replacement, or Refund Request

Email us at cubbycasa@gmail.com with your order number, the item(s) in question, photos of the issue, and whether you are requesting a replacement or a refund. We'll respond with instructions, including the return address and next steps.

Please do not send items back without first contacting us — unauthorized returns may not be accepted.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage and the packaging.

•      If the product is completely damaged (unusable), we will issue a full refund once the item is returned to us.

•      For all other damage or defects, we will arrange a free replacement once the item is returned to us.

In both cases, the company is responsible for the cost of shipping and the item must be returned in its original condition.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

•      Refunds are only approved when the product arrived completely damaged; all other approved cases receive a replacement.

•      Approved refunds are issued to your original payment method within 7–10 business days

•      Original shipping charges are non-refundable

•      Return shipping costs are the customer's responsibility in all cases

7. Cancellations

Orders can be cancelled for a full refund if the request is made before the item has shipped. Once an order has shipped, our standard return, replacement, and refund process applies.

8. Late or Missing Refunds

If you haven't received a refund yet, first check your bank/payment provider — processing times vary. If it has been an unusually long time, please contact us at cubbycasa@gmail.com and we'll investigate it personally.

9. Contact Us

Cubby Casa is run single-handedly, so return, replacement, and refund requests are reviewed and processed by me directly — please allow a little time for a personal response.

Email: cubbycasa@gmail.com

Phone: 9217821496